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Dear Patients:

We recognize that with the constantly changing COVID-19 situation around the world, this is an unprecedented time for everyone — a time that, for many, is filled with uncertainty. Our hearts and thoughts go out to each and every one of you.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued and followed the best practices with the highest standards in order to ensure the highest level of safety and care for our patients.

You may see some newly implemented changes in our office when it is time for your next appointment. Such changes include:

•    Our office will communicate with you beforehand to ask some screening questions to ensure that all patients that enter our premise are COVID-19 clean. You’ll be asked to attest to the same questions again when you are at our office.

  • You may be asked to wait in the car, and we may text you to come up directly to our office to avoid a crowd in the common reception area.
  • All patients are required to wear a mask when entering the building premise as well as our office.
  • We will perform a temperature test on every employee and every patient that enters our premise.  Anyone who has an elevated temperature of 100.4 F and above will be sent home to ensure the safety of all personnel that enters our office.
  • We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
  • You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
  • We will email you any necessary paperwork prior to your appointment to minimize paperwork time at our office.
  • Appointments will be managed to allow for social distancing between patients even though our dental chairs are 10 feet apart. That might mean that you will be offered fewer options for scheduling your appointment.
  • Sneeze guards are installed in the front desk area, and front desk staff members will be wearing masks when they interact with patients.  Transactions will be conducted through the window slot.
  • The doctor and the registered dental assistant will be in personal protective equipment that includes the following:  goggles, Level 3 masks, N95 masks, face shields, scrubs and gowns, and hair and shoe covers on various procedures.
  • We will do our best to allow greater time between patients to reduce waiting times for you as well as to reduce the number of patients in the reception area at any one time.
  • Patients are required to wear masks and wipe down door handles/faucets when utilizing the bathroom facility.  Wipes will be provided by our office to ensure cleanliness for all patrons who use the facility.

Thank you in advance in complying with the new changes to ensure the safety of all as we truly are in this together, and everybody’s participation in the safest practice will keep our community COVID clean and healthy. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

We thank you for your patience and cooperation. Please rest assured that we will continue to keep you informed of new developments.  Our goal is to ensure that we deliver the highest quality of care with state of the art technology with the best practices and the safest standards to all of our patients who entrusted us to their care.

 

Most Sincerely,

Angela Leung DDS, FICOI, DICOI